The International Customer Service Summit 2024 (ICSS), organized by Customer Service Africa in partnership with Labadi Beach Hotel, returns for its third edition on October 9, 2024, at Labadi Hotel, Accra.
Under the theme “Customer Experience: Perception vs Reality,” this premier global gathering brings together influential thought leaders to explore cutting-edge trends and innovations in customer service.
CEOs, managers, public office holders, and esteemed business owners will convene to share best practices and strategies for delivering exceptional customer experiences. The CEO Perspective Discussion will focus on personalization’s pivotal role in crafting unforgettable African customer experiences.
The esteemed panel of speakers includes Mrs. Gaisie Egi, Chief Development Officer at HELPD Support Services and Hospitality Consultant; Mr. David Antwi Ofori, Director of Innovation at NEIP; Mr. William Kwamina, CEO of Reception Academy Ghana; Mr. Oscar Bimpong, Director at train2Inspire Consult; and Mrs. Fanny Atta-Peters, Executive Director at Hopeline Institute.
These visionary leaders will share insights on tackling common challenges, myths, and mindset gaps in customer service delivery, discussing personalization’s importance in African customer experiences and offering actionable strategies for businesses to enhance customer satisfaction, loyalty, and retention.
According to Priscilla Wellington, CEO of Customer Service Africa and ICSS convener, the event will create valuable networking opportunities for business delegates within the customer service industry.
She mentioned that, suitable measures have been outlined to ensure successful hosting of the prestigious event.