Minister warns mobile networks of penalties if services don’t improve
Ghana’s Minister for Communication, Digital Technology, and Innovations, Sam George, has outlined new measures to boost the quality of telecommunications services across the country.
Speaking to journalists on Wednesday, April 9, the Minister acknowledged the rising public dissatisfaction with mobile network operators. “I have noted several complaints about the quality of service of almost all the network providers in the country,” he said.
In response, he announced that he has approved technology neutrality for MTN Ghana and authorized the National Communications Authority (NCA) to offer additional spectrum to both MTN and Telecel Ghana. Sam George explained that these moves will give telecom companies more resources to improve their services and meet customer expectations.
He further cautioned service providers that the NCA will monitor their performance closely. “Within three months of the assignment of this additional spectrum, the NCA will begin a rigorous enforcement of quality of service on the providers. Failure to provide an improvement will result in stiff fines,” he warned.
The Minister’s announcement reflects the government’s commitment to improving digital infrastructure and ensuring that Ghanaians receive better mobile and internet services.
Source: CNR