Investigation underway to prevent future operational hitches
The Ghana Airports Company Limited (GACL) has officially apologized to passengers who faced an unexpected delay at Kotoka International Airport’s Terminal 2 on Monday, April 7, 2025. The disruption affected passengers on Passion Air flight 143 from Kumasi, which landed at 7:56 am. Due to a locked door at the main arrival gate, travelers were temporarily unable to access the domestic arrival hall.
In a statement, GACL Management extended sincere apologies to all affected passengers. They acknowledged the operational hitch and expressed regret for the inconvenience caused. The company emphasized its commitment to investigating the matter thoroughly to understand what went wrong.
GACL further assured the public that corrective measures would be taken to prevent similar incidents in the future. Management stated that necessary disciplinary action would be considered following the investigation. Their goal is to maintain smooth operations and ensure the highest standards of service across all airport terminals.
Although the delay was brief, it disrupted normal passenger movement and drew public attention to the importance of operational efficiency at the airport. Some passengers took to social media to voice their concerns about the inconvenience caused by the incident.
GACL reaffirmed its dedication to enhancing customer experience and maintaining operational excellence at all its terminals nationwide. Management pledged to learn from the incident and implement changes that will improve service delivery and passenger satisfaction.
Source: 3News