Upper West PURC Resolves 98% of Complaints
The Upper West Regional Office of the Public Utilities Regulatory Commission (PURC) facilitated the recovery of GH¢50,659.29 for NEDCo in the first half of 2025, alongside adjusting consumer bills by GH¢1,157.12. These efforts, led by Regional Manager Abdul-Wadud Ali, improved service delivery across the region.
PURC handled 481 complaints against service providers, resolving 472 (98%), with nine pending. Of these, 442 targeted NEDCo, primarily for quality-of-service issues (97.71%), while 37 were against Ghana Water Company Limited. The complaints management strengthened trust and collaboration between providers and consumers.
In the first quarter, PURC received 247 complaints (218 against NEDCo, 29 against GWL), and 234 in the second quarter. Engagement activities fostered stakeholder cooperation, ensuring consumer protection and service quality for the region’s 1.2 million utility users.
Only two complaints were lodged against consumers, highlighting NEDCo’s dominant share of grievances. PURC’s initiatives align with its mandate to enhance utility accountability, supporting Ghana’s goal of reliable electricity and water services under the 2023 Public Utilities Act.
The commission’s efforts have built consumer confidence, with resolved cases reducing billing disputes and improving NEDCo’s operational efficiency. Ongoing engagements aim to sustain service improvements and address the nine unresolved complaints.